Refund policy

Credits are sold as one-time packs. This page explains when you can get a refund and what happens when a generation fails.

Failed generations

If a generation fails, times out, or is refused by the model, the 1 credit is returned to your account automatically. You do not need to ask.

Full refund

You can ask for a full refund if both of these are true:

• you bought the pack within the last 14 days, and
• you have not used any credit from that pack.

Used credits

Credits you have already used are not refunded. If a result clearly failed because of a technical problem on our side, you can ask for compensation credits. Write to us and describe what went wrong.

How to ask

Email support@girlfilter.com and include:

• the order reference or the email you used at checkout,
• the purchase date,
• a short description of the problem.

Please do not send photos unless we ask for them.

Payments are processed by Creem, our merchant of record.

We aim to reply to refund requests within 2 business days.

Refunds and disputes through Creem

If Creem refunds an order, or the payment is disputed, the credits from that order are removed from your account.

When an order is refunded or disputed, the credits from that order are removed from your balance. If you have already spent some of them, your balance can go below zero, and you'll need to top up before generating again.

Questions

See the pricing page before buying. Contact support@girlfilter.com if something is unclear.